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SlipDoctors Warranty and Certification

Refund Policy

If you are not completely satisfied with your purchase, SlipDoctors offers a 30-day return of any unopened product. Opened or used products may be returned within 30 days of purchase and are subject to a 20% restocking fee; however, we cannot accept returns of opened cans of coatings. Please contact [email protected] with questions.

Submit your return request at [email protected] and include your name and your order number (if known).

Buyer is responsible for paying return shipping fees. Returns can be mailed to the address below. Please include the following inside the box: your name, phone number, order number (if known) and the reason for the return. SlipDoctors is not responsible for return packages while in transit. We recommend insuring the package against loss or damage.

SlipDoctors

Attn: Returns Dept

2101 Midway Road, Suite 350

Carrollton, TX 75006

Refunds are usually processed by SlipDoctors within four (4) business days of receipt of the returned product. However, it may take longer for the refund to be processed by your bank and/or credit card. SlipDoctors shall not be liable for any costs or other liabilities associated with any delay by your bank or credit card company in processing your refund. Refunds will be issued to/in the original form of payment.

Two-Year Warranty

All properly installed SlipDoctors products are guaranteed to increase the coefficient of friction of the surface for two (2) years, provided appropriate surface preparation and cleaning procedures are followed and no contaminants are present. If, at any time during the warranty period, the treated surface should lose its coefficient of friction, SlipDoctors shall at its option replace the product. This warranty is limited to replacement of the product only.

SlipDoctors shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or the inability to use the product. Before application, Buyer shall determine the suitability of the product for the intended use, and Buyer assumes all risk and liability whatsoever in connection therewith. Buyer assumes all risks and responsibility associated with disposal of the product. SlipDoctors cannot eliminate all possibilities of slip-and-fall accidents