Refund Policy

SlipDoctors Guarantee Refund Policy: For all online orders no questions asked 30-day exchange on all unopened and returned in original new condition. Opened product is subject to 20% restocking fee. This does NOT apply to any opened coatings. If treatment solutions did not meet your expectations it must be returned with explanation or description of procedure used within 30 days for exchange or refund. All other products have a 30-day return policy on only unopened products. Seller is not responsible for returned items in-transit. Please insure all returned packaged from being lost in transit or damaged shipments.

Two Year Warranty Policy

SlipDoctors Guarantee For all online orders all properly installed SlipDoctors products are guaranteed to increase the coefficient of friction for your surface for 2 years (provided cleaning procedures are followed and no contaminants are present). If at any time during the warranty period the treated surface should lose its coefficient of friction, an authorized applicator (the "Applicator") will reapply or provide additional treatment at no additional cost to the Customer. In no way does the Provider or anyone ever agree that no one will fall as a result of the SlipDoctors treatment. In exchange for good and valuable consideration, including the provision of the SlipDoctors Non-Slip treatment, the Customer and the heirs, executors, administrators, successors and assigns of the Customer hereby remise, release and forever discharge the Distributor, the Manufacturer (SoftTec Products, LP) and the Applicator, including all employees, agents and representatives respectively thereof, from all actions, claims, costs, expenses and demands or damages at law or in equity of any kind whatsoever ("claims") in respect of injury, loss or damage howsoever caused arising out of any incident relating to any surfaces treated by the SlipDoctors treatment and waives all claims against the Distributor, the Manufacturer and the Applicator.

The Customer has read this Warranty and Waiver Agreement fully and understands its terms and has signed it freely and voluntarily without any inducement, assurance or guarantee being made and the signature of the Customer represents a complete and unconditional release of all liability to the greatest extent allowed by law and the Customer waives all right to any claims to entitlements in connection herewith.

The Provider makes no warranty, whether express or implied, statutory, or otherwise, as to the merchantability or fitness of its product other than that as expressly stated herein.

Certify Your Tile For Free!

Want to know the friction level on your new slip-resistant floor? Send us your tile! For only $99 we will perform a coefficient of friction test on your new slip resistant floor using our BOT-3000 or BOT-3000E device and email you the results! All orders over $250 qualify for one FREE test. Send your tile to our corporate address (2101 Midway Rd, Suite 350, Carrollton, TX 75006) or contact your local Provider. Watch the video below for more information about the BOT-3000.